Refund & Return Policy – Oztoolsdepot
Customer satisfaction is important to us. Please review our return policy carefully.
Return Eligibility
- Returns are accepted within 14 days of delivery.
- Returns are accepted within 14 days incase of any manufaturing defect.
Change of mind returns are not entertained - Items must be unused, in original packaging, and in the same condition received.
Non-Returnable Items
- Gift cards
- Final sale items
- Used or damaged items not caused by us
Refund Process
- Once your return is received and inspected, you will be notified via email.
- Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with proof so we can resolve the issue quickly.
Return Shipping
- Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.