Frequently Asked Questions
1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders are typically processed within 24 hours. Delivery usually takes 7–10 business days, depending on your location.
2. HOW DO I TRACK MY ORDER?
Tracking your order is simple! You can click here to check your order status anytime.
3. HOW DO I RETURN AN ITEM?
Please refer to our Returns Policy for detailed instructions.
Kindly note that oztoolsdepot does not accept returns for items that are used or damaged by the customer.
4. WHAT IF MY ORDER ARRIVES DAMAGED OR WITH MISSING ITEMS?
Please refer to our Returns Policy for full details.
We do not accept returns for items that have been used or damaged by the customer.
If your order arrives damaged or incomplete, you must report it within 3 business days of delivery by contacting us at contact@oztoolsdepot.com.au.
Please keep the original packaging and box, as it may be required for a shipping claim. In some cases, we may request additional information to investigate the issue. We appreciate your cooperation and patience.
5. WHAT IF AN ITEM IS ON BACKORDER?
In rare cases, if you have not received your order within 10 days, please contact us at contact@oztoolsdepot.com.au, and we will resolve the issue promptly.
6. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment methods:
- Visa
- Mastercard
- Discover
- American Express
- PayPal
7. WHY HAVEN’T I RECEIVED A TRACKING NUMBER YET?
Orders are usually shipped within 2 business days, and delivery takes 7–10 business days.
Payment processing typically takes a few minutes, but in some cases, it may take a few days depending on your payment provider (e.g., credit card or PayPal).
Additionally, please check the product page for stock availability. If an item is out of stock, it will be shipped automatically once it becomes available.